FREQUENTLY ASKED QUESTIONS

Your booking is 100% refundable up to 48 hours in advance. We do not provide refunds for cancellations less than 48 hours in advance of your scheduled tour. We provide 100% refund if we cannot complete the tour due to weather or any other reason. Cancellation and refunds must be requested by email.

Tour start times begin about 45 minutes after sunset, unless notified otherwise. Times are listed under the bookings under our Book Now tab. You will receive an email confirmation with the tour start time, and then a follow-up email or text from staff about final reminders and logistics prior to your trip. Please note that tour times can change on the day of the tour due to weather, special night sky events, and times for astronomical twilight and darkness. Our tour duration is approximately 2 hours.

If the weather does not cooperate on your scheduled night we will attempt to reschedule your experience. Back up dates are on a space available basis. We do not guarantee back up dates. If we cannot get you rescheduled we will provide a 100 percent refund.

Yes! On evenings with the full moon, we are still able to view planets, stars, and deep space objects with our telescopes. The moon's brightness does impact the amount of stars we see compared to a completely dark night, but often times it is still more stars than what most people are able to view at home in a city. When it is a full moon, we also spend some time looking at the moon up-close with our telescopes.

We are located on a private piece of property, just 10 minutes outside of the heart of Joshua Tree. We do not provide transportation. All guests drive their own vehicles to our meeting location. The tour begins meeting at Joshua Tree RV Campground, located at the end of Sunfair Road. We are about: - Joshua Tree, 10 minutes - Twentynine Palms, 20 minutes - Yucca Valley, 25 minutes - Palm Springs, 1 hour Directions are included in your booking confirmation email, and again in your booking reminder email.

There is one restroom option during our tours. At our observation site is a portable toilet that is accessible to guests while at the observation site.

We always recommend closed-toed shoes! Even though the walking is minimal during our experience, we are out in the desert landscape. Uneven surfaces, as well as desert flora and fauna are best navigated with a enclosed shoe. As for your layers, read below for what to wear during which season. June-September: Warm Months Nightly temperatures can range from the low 60s to the low 70s. Comfortable clothing and closed-toed shoes will make for an enjoyable evening. October-May: Cool Months Nightly temperatures can range from low 40s to low 50s. Warm clothing is key for a positive stargazing experience during cooler months. With tours being in the evening, we recommend long pants, thick jackets and sometimes even hats and gloves. Always be prepared for chilly weather. Despite being in the desert, the nights can be cold during the winter, sometimes in the high 30s during the middle of winter. It is always better to de-layer than wish you came with more. Hand warmers will be available at our observation site, but we highly recommend coming prepared.

You may bring your own beverages and food. We do provide hot chocolate, coffee and tea. Smoking is prohibited at our location. We ask that you be a good steward of our environment and keep respect for our fellow guests. Please leave no trace.

We provide hot water for hot chocolate, coffee and teas. You are also welcome to bring your own beverages.

Our experience requires walking through uneven desert surfaces in a remote landscape, as well as standing to look through the eyepiece of the telescope. We are not considered handicap accessible due to the nature of our experience.

We love pets but out of respect for our guests who might not like pets we do not allow pets on our tour.

Due to being a small business, our operations accommodate a minimum of at least 4 guests, and a maximum of 12 guests for reservations. Our tours are designed for intimate gatherings under the night sky to allow individuals a truly special experience. If you wish to book a private tour, or groups larger than 12, please contact us directly at 760-919-2149.